4. WHAT IS COVERED

The FPS Program and CPS Program will cover the service items listed in the Scheduled Service including (subject to clause 5 of these terms and conditions and the Warranty and Service Booklet):

a. Labour;
b. Isuzu UTE Approved Parts;
c. Lubricants and fluids; and
d. Sundries which includes, but is not limited to, items such as environment charges and workshop consumables.

5. WHAT IS NOT COVERED

Additional maintenance or repairs which are not covered within the Scheduled Service performed under the FPS Program and CPS Program, including (but are not limited to):

• Service items listed in the Additional Maintenance Schedule such as fuel filter replacement (except engine coolant replacement that is scheduled within the CPS Eligibility Period);
• Maintenance Schedule for Severe-Condition Operations as described in the Warranty and Service Booklet;
• Any Make-up Scheduled Service;
• Additional maintenance due to modification from original Isuzu UTE Vehicle specification;
• Any servicing required as a result of the fitment of non-genuine parts or accessories;
• Replacement of consumable items requiring additional maintenance due to normal wear and tear, such as (but not limited to) fuses, brake pads, brake shoes, wiper blades, batteries, tyres, wheel alignment, tyre rotation and balance etc;
• Items or work required as a result of vehicle misuse or abuse or as a result of the vehicle not being driven in accordance with the manufacturer's specifications and guidelines;
• Fluids, additives and treatments not specified as a Scheduled Service maintenance requirement;
• Accident damage to any body, chassis or driveline components;
• Adjustments not specified in the Scheduled Service;
• Service, fitment or maintenance of any accessories, including Isuzu UTE genuine accessories (regardless of whether that accessory is incorporated into vehicle specification or purchased by the owner); or
• Additional maintenance or repairs recommended by a Participating Isuzu UTE Dealer to suit your particular driving conditions.

If any additional maintenance or repairs are required or recommended, the customer will be informed prior to that additional work being undertaken that the additional maintenance or repairs are not covered under the FPS Program or the CPS Program and will be advised of any additional costs for performing that additional maintenance or repairs. The customer's consent should be requested and obtained before the Participating Isuzu UTE Dealer undertakes the additional maintenance or repair.

6. WHEN CAN SCHEDULED SERVICES BE CARRIED OUT

In the FPS Program and CPS Program, Scheduled Services must occur at the set Scheduled Service Intervals. The Scheduled Service Intervals are for a given period of time or distance whichever occurs first. Even if an Eligible Vehicle does not complete the nominated distance between Scheduled Service Intervals, Scheduled Services should still be performed according to the given time period.

It is the customer's responsibility to ensure that the Eligible Vehicle is presented for Scheduled Services at each of the Scheduled Service Intervals.

For Vehicle models earlier than 21MY, if a customer misses a Scheduled Service, to remain eligible for the CPS Program a Make-up Scheduled Service will be required to be completed by a Participating Isuzu UTE Dealer before the next Scheduled Service can begin.

For 21MY and later Vehicle models, Make-up Scheduled Service is not a requirement for continued participation in the CPS Program. However, it is the owner’s responsibility to ensure all required vehicles maintenance is kept up to date. Continuation of the FPS Program and CPS Program following missed services is not a guarantee of warranty coverage if a failure is deemed to be maintenance related.

For all Vehicle models, failure to have the additional items of service as carried out via the Make-up Scheduled Service may affect the New Vehicle warranty coverage, in circumstances where the failure is directly related to the program of work to be performed during the Scheduled Service.

For Vehicle models earlier than 21MY, if two consecutive Scheduled Services are missed the customer will no longer be eligible for the CPS Program. When this is the case, Isuzu UTE encourages the customer to discuss with a Participating Isuzu UTE Dealer the servicing options available to them outside of the CPS Program. For all Vehicle models, failure to have Scheduled Services performed may affect the New Vehicle Warranty coverage.

Note: The FPS Price or CPS Price cannot be claimed for both a specified kilometres service and the corresponding time interval service separately.

7. AMOUNT PAYABLE FOR AN FPS OR CPS SCHEDULED SERVICE

Participating Isuzu UTE Dealers will not charge a customer of an Eligible Vehicle more than the FPS Price or CPS Price (whichever is applicable) pursuant to the FPS Program or CPS Program, respectively. Additional charges may apply where Make-up Scheduled Service is required or additional maintenance or repairs (as set out in clause 5) are performed on top of the service items within the Scheduled Service.

The FPS Price or CPS Price (whichever is applicable) offered to customers will be fixed from the Warranty Start Date until the end of the Eligibility Period. The applicable FPS Price or CPS Price will be outlined on the Isuzu UTE website at www.isuzuute.com.au/service-plus/servicing. Isuzu UTE may vary the FPS Price or CPS Price from time to time without notice, however, changes to these prices will only apply to those Eligible Vehicles with a Warranty Start Date on or after the date of the change to the prices.

8. WHERE CAN FLAT PRICE SERVICING OR CAPPED PRICE SERVICING BE CARRIED OUT

Flat Price Servicing or Capped Price Servicing can only be carried out at Participating Isuzu UTE Dealer. 

9. TRANSFER OF ENTITLEMENTS

The FPS Program or CPS Program entitlements remain with the Eligible Vehicle until they expire pursuant to clause 3 of these terms and conditions. If an Eligible Vehicle is sold during the Eligibility Period any remaining benefits of the FPS Program or CPS Program may be accessed by the new owner. FPS Program or CPS Program entitlements cannot be transferred to any other vehicle.

These terms and conditions outline the benefits and services available as part of the Isuzu UTE Flat Price Servicing Program (“FPS Program”) and Capped Price Servicing Program ("CPS Program"). Isuzu UTE may amend the FPS Program and CPS Program and theses terms & conditions at any time without notice and such changes will become effective immediately upon publication to the Isuzu UTE website, unless stated otherwise.

STANDARD ISUZU UTE AUSTRALIA (IUA) WARRANTY POLICY

Each new Isuzu UTE Vehicle, whether it is a D-MAX and MU-X manufactured by Isuzu and distributed by Isuzu UTE, is hereby expressly warranted to be free from defects in material and workmanship under normal use and service. This warranty is applicable to vehicles registered and operated within Australia.

The warranty period for all coverage begins on the date the vehicle is first delivered or put in use. The warranty covers repairs to correct any malfunction occurring during the warranty’ period resulting from defects in material or workmanship of the vehicle. It is at the discretion of Isuzu UTE to repair or replace any original equipment components found to be defective under normal use and operation in Australia. Full details of the warranty terms and conditions can be found in the Warranty and Service Booklet supplied with every new Isuzu UTE Vehicle.

All benefits to the consumer given by this warranty are in addition to other rights and remedies under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Please see IUA’s Customer Service Charter for further details.