Buying Tools

FREQUENTLY ASKED QUESTIONS

Ownership and Servicing

Answer

Your local Isuzu UTE Dealer has invested a great deal of resources into looking after your Isuzu UTE Vehicle.

Isuzu UTE Dealers and Authorised Service Outlets, are the only Servicing outlets to have the specific tools, equipment and electronic media to be able to support Isuzu UTE Vehicles.

Your Isuzu UTE Dealer also has access to Manufacturer Training and direct contact to Isuzu UTE Australia's Technical support personnel. All of this provides peace of mind motoring.

Answer

No, servicing your vehicle at non-Isuzu UTE approved service outlets will not adversely affect the warranty on your Isuzu UTE Vehicle. However, the maintenance must be completed in accordance with the manufacturer’s recommendations and the service parts used must be of equal quality to original components and fluids. The replacement parts and fluids must comply with the specifications as shown in your Owner’s and Driver’s Manual.

Any part of the Vehicle which fails or malfunctions resulting from the use of non-genuine parts is not covered under warranty.

Answer

For vehicle models earlier than 16.5MY, Isuzu UTE service schedules are: 10,000km or 6months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual).

For 16.5MY and later vehicle models, Isuzu UTE service schedules are: 10,000km or 12 months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual).

In addition to regular servicing, some additional items may require attention depending on operation and usage, please refer to "Maintenance Schedule for Severe Driving Condition Operations" and "Additional Maintenance Schedule" as found in your Warranty and Service Booklet.

Answer

D-MAX

3 x Child Restraint System (CRS) points are available in the Crew Cab models of the D-MAX range only, please refer to the Owner’s and Driver’s Manual.

CRS points are not available in Single or Space Cab variants.

MU-X

3 x Child Restraint System (CRS) points and 3 x ISO-FIX compatible anchor points are available on the second row seats.

CRS points are not available on the third row seats.

Answer

All Isuzu D-MAX vehicle models manufactured earlier than 12MY have a Limited Slip Differential in the rear axle.

All Isuzu UTE 12MY and later vehicle models do not have a Limited Slip Differential. These vehicles are equipped with Electronic Stability Control (ESC) and Traction Control System (TCS) which provide you with greater control of your vehicle in difficult conditions.

Answer

The required lubricants and types suitable for Isuzu UTE Vehicles are listed in the "Recommended Fluids, Lubricants and Diesel Fuels" in the Service and Maintenance section of the Owner’s and Driver’s Manual.

Answer

Yes, your Isuzu UTE vehicle does have a rated tow hook. Please refer to your Owner’s and Driver’s Manual for the locations and cautions to be observed when towing.

D-MAX models earlier than 12MY:

Front

• 1x tow hook on the front

Rear

• 1x tow hook on the rear for cab chassis only

Each tow hook has a maximum allowable load of 2,000kgs.

12MY and later vehicle models:

Front

• 4x2 has 1x tow hook on the front

• 4x4 has 2x tow hooks on the front

Rear

• 1x tow hook on Cab Chassis only

For 12MY and later vehicle models the maximum allowable load is:

D-MAX

4x2: One hook – 2,850kg max

4x4: Two hooks – 2,950kg max

MU-X

4x2: One hook – 2,650kg max

4x4: Two hooks – 2,750kg max

Answer

For D-MAX models earlier than 12MY, the rim offset is: 4x4 or 4x2 ‘High Ride’ suspension 16"x7" alloy or steel rim = 38, for 4x2 ‘Low Ride’ suspension = 41.

For 12MY and later vehicle models, the rim offset is: 4x4 or 4x2 with ‘High Ride’ suspension alloy or steel wheels (16", 17” or 18") = 33, for 2WD ‘Low Ride’ suspension = 41

Answer

As towing requirements and conditions can vary significantly there is no right or wrong answer although the recommendation is to choose a gear that maintains optimum torque while not compromising fuel economy.

Answer

The vehicle is designed to tow in the “D” position, the Transmission Control Module will then determine the appropriate gear required depending on:

  1. Engine load
  2. Vehicle speed
  3. Throttle position

You are also able to shift into the manual mode (Rev‑tronic sequential shift) and select the desired gear.

Answer

As a new vehicle it is recommended not to tow until the driving distance reaches 800km. Please refer to the Owner’s and Driver’s Manual for more information.

Answer

Cruise control can be engaged when towing. For further information on the cruise control function, and instructions for use, please refer to the Owner’s and Driver’s Manual.

Answer

Yes, this is the intended design of the cruise control function. The D-MAX and MU-X will not resume to the previous pre‑set speed. Please refer to the Owner’s and Driver’s Manual for more information on this function.

Answer

Replacement keys are able to be sourced and purchased from any Isuzu UTE Dealer. Locate your most convenient Isuzu UTE Dealer here: https://www.isuzuute.com.au/find-a-dealer.aspx

Answer

Isuzu UTE Australia cannot recommend or endorse the use of any aftermarket protection products as they have not been tested in conjunction with Isuzu UTE vehicles.

The Warranty and Service Booklet outlines the warranty policy and specifically what is and what is not covered.

Answer

For vehicle models earlier than 16.5MY, they are not fitted with a DPF.

16.5MY and later vehicle models are fitted with a Diesel Particulate Defuser (DPD) that purifies Particulate Matter (PM) in exhaust fumes.

Answer

Normally the DPD regeneration occurs automatically when Particulate Matter (PM) has accumulated to a predetermined level, during extended periods of vehicle operation. In some circumstances it may be necessary to perform Operator Regeneration when the DPD Operation Regeneration Indicator Light flashes. Please refer to the Owner’s and Driver’s Manual for more information on the process specifics.

Answer

To perform the Operator Regeneration procedure, drive at a constant speed of more than 50km/h. Regeneration is complete when the vehicle has been driven until the indicator light goes off after having changed from flashing to continuous illumination. Always drive safely and in accordance with road and traffic conditions. Please refer to the Owner’s and Driver’s Manual for more information on the process specifics.

Answer

CPS is available for Eligible Vehicles with a Warranty Start Date on or after 1/1/15.

To check your vehicle’s eligibility, pricing, participating dealers and full terms and conditions of the Capped Price Servicing Program, please refer to the following link on our website: http://www.isuzuute.com.au/owners/service-plus/capped-price-servicing.aspx

Answer

16.5MY and later vehicle models, a five year CPS program is available (up to 5 years/50,000km – whichever occurs first).

For vehicle models with a Warranty Start Date on or after 1/1/15, a three year CPS program is available (up to 3 years/60,000km – whichever occurs first).

To check your vehicle’s eligibility, pricing, participating dealers and full terms and conditions of the Capped Price Servicing Program, please refer to the following link on our website: http://www.isuzuute.com.au/owners/service-plus/capped-price-servicing.aspx

Answer

For the full terms and conditions of the Capped Price Servicing Program, please refer to the following link on our website: http://www.isuzuute.com.au/owners/service-plus/capped-price-servicing.aspx

Answer

Isuzu UTE Australia cannot recommend or endorse the use of a Weight Distribution Hitch or load levellers.

Answer

It is not recommended to drive your vehicle in the event that incorrect fuel is used. Please contact Isuzu UTE Roadside Assistance* on 1800 UTE UTE (1800 883 883) or your nearest Isuzu UTE Dealer for advice.

*Please check if your vehicle is eligible for Isuzu UTE Roadside Assistance.

Answer

Your vehicle is fitted with what’s called A.L.E.R (Automatic Locking Emergency Retractor) seat belts; this design is primarily used for the improved safety of the Child Restraint Systems (CRS).

It ensures that a child in an approved CRS is securely held by the restraint system and that there is no way for the belt to loosen should the CRS move while the vehicle is in operation.

Answer

  • D‑MAX LE2 or LE3 models equipped with satellite navigation manufactured prior to 06/2012 equipped with Kenwood DNX7360BT – the system can be updated by purchasing the update through your nearest Kenwood Retailer.
  • D‑MAX LS‑Terrain models manufactured between 06/2012 and 11/2013 equipped with Clarion NX501A Sat Nav ‑ the system can be updated using this link: https://clarion.naviextras.com/shop/portal and following the guided procedure. Updates for the Clarion Sat Nav are made available annually towards the end of each year. Your first three map data updates for the first three years is free. Subsequent map data updates will incur a cost.

The following models are equipped with Isuzu’s Premium NAVI System:

  • D‑MAX LS‑Terrain models manufactured 11/2013 – 03/2016 and D‑MAX 4x2 LS‑U Crew Cab Ute/4x4 LS‑U Space Cab Ute models manufactured 11/2016 –12/2016, and;
  • MU‑X LS‑T models manufactured 11/2013 – 03/2016 and MU‑X LS‑U/LS‑T models manufactured 11/2016 – 01/2017:

The Isuzu Premium NAVI System can be updated using this link: https://clarion.naviextras.com/shop/portal and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually towards the end of each year. Your first map data update is free if downloaded within three years of first travelling in the vehicle. Subsequent map data updates will incur a cost (even if update is within the first three years of first travelling in the vehicle). Map data updates outside the first three years of initial travel in the vehicle will also attract an additional cost (including first update).

  • D‑MAX LS‑U and LS‑Terrain models manufactured after 01/2017 – present:
  • MU‑X LS‑U and LS‑T models manufactured after 02/2017 – present:

The Isuzu Premium NAVI System can be updated using this link: http://isuzu-ap.naviextras.com/shop/portal and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually around the beginning of each year. Your first map data update is free if downloaded within three years of first travelling in the vehicle. Subsequent map data updates will incur a cost (even if update is within the first three years of first travelling in the vehicle). Map data updates outside the first three years of initial travel in the vehicle will also attract an additional cost (including first update).

Answer

Please contact your local Isuzu UTE Dealer as they are able to qualify your vehicle and provide any addition information with regards to this upgrade.

Parts and accessories

Answer

Isuzu UTE Genuine Accessories are engineered specifically for Isuzu UTE Vehicles. They are tested for safety, durability and functionality.

Isuzu UTE Genuine Accessories are covered by the Isuzu UTE warranty Australia wide for both workmanship and manufacturing defects (term of warranty dependant on time of fitment, please refer to your Isuzu UTE Dealer for advice).

Answer

No, Isuzu UTE Australia does not produce a winch compatible bull bar.

Answer

Please contact the manufacturer of the product directly.

Answer

In short, the answer is yes they can. If, for example the accessory used enhances engine power (chip) beyond standard specification and the engine fails, your engine repairs may not be covered.

The same can be said for suspension modifications that "increase" the vehicles capacity for load carrying and overall height; as these changes will affect the chassis frame, steering system, axles and stability control systems.

For a list of approved Isuzu UTE Genuine Accessories, please consult your nearest Isuzu UTE Dealer or the Isuzu UTE Australia website for a list of both D‑MAX and MU‑X Genuine Accessories.

Answer

No. A drive plate (also known as a clutch disc) has a friction material surface very similar to brake pads. These friction materials will wear under normal driving conditions and are considered a consumable item.

Answer

No. Please refer to your Warranty and Service Booklet under the Owners Expense section of the Owners Responsibilities section.

Wheel alignments and balances are affected by normal operating conditions such as road surfaces, the type of driving or even the accessories fitted to the front of the vehicle which will alter the wheel alignment/balance on a vehicle over time.

Answer

To obtain warranty repairs, take the vehicle to an Isuzu UTE Dealer within the warranty period, present suitable identification to verify eligibility and request the needed repairs or adjustments.

Answer

The Warranty Start Date is the date of first registration of a vehicle or in the case of a demonstrator vehicle the date the vehicle was first put into use by the Dealer.

Vehicles* with a  Warranty Start Date prior to 31/12/2012 have a 3 year/100,000km (whichever occurs first) warranty period.

Vehicles* with a  Warranty Start Date after 01/01/2013 have a 5 year/130,000km (whichever occurs first) warranty period.

(*Government and Rental vehicles attract different Warranty Terms)

Roadside Assistance

Answer

As the owner or driver of a new Isuzu D-MAX or MU-X, Isuzu UTE Australia automatically provide you with 24‑hour, 365‑days‑a‑year, nationwide roadside and personal assistance under the Isuzu UTE Roadside Assistance Program.

If your vehicle is eligible for a 5 year warranty period, you will receive 5 years roadside assistance from the vehicle’s Warranty Start Date. If your vehicle is eligible for a 3 year warranty period, you will receive 3 years roadside assistance from the vehicle’s Warranty Start Date.

This complimentary service offers a wide range of benefits to assist in the event of unforeseen issues, however some limitations apply. For further information please refer to the Isuzu UTE Roadside Assistance Terms & Conditions.

Answer

For full terms and conditions of the Isuzu UTE Roadside Assistance Program, please refer to the Isuzu UTE Roadside Assistance Terms & Conditions.

Answer

Unfortunately Isuzu UTE Australia do not offer an extension on our Isuzu UTE Roadside Assistance Program.

Customer Care

Answer

If the concern is one that prohibits the use of the vehicle for safety reasons and your vehicle is still under warranty, please contact Isuzu UTE Roadside Assistance on 1800 UTE UTE (1800 883 883).

On your vehicle there will be a label with the contact details for Isuzu UTE Roadside Assistance located at the top left or right of the windscreen. All other non‑emergency matters can be made directly to your nearest Isuzu UTE Dealer.

Answer

Please allow up to 45 days for Isuzu UTE Service Reward Cards to be despatched. All card claims are processed at the end of each calendar month, and cards are despatched by the 2nd or 3rd week of the following calendar month.

  • To activate Isuzu UTE Service Reward Cards received in 02/2017 or earlier:

SMS the last eight digits of your card number to 0427 009 720. You will receive confirmation and your card will be loaded with the Isuzu UTE Service Reward Card funds. Should you experience any difficulties during the activation process, please call the Help Desk on 1300 739 889, between 8.30am and 5.30pm Monday to Friday.

  • To activate Isuzu UTE Service Reward Cards received in 03/2017 or later:

Please refer to the specific instructions on the back of your card and the correspondence you received with your card. It is important that you read any accompanying documentation carefully as this will contain information on the use of your card as well as the activation expiry date – this will be 2 months from the date of the corresponding letter.

Answer

Should a problem arise from the servicing or maintenance of your vehicle, you should discuss the issue with your dealer’s Service Manager.

If your concern relates to the sale of a vehicle, you should speak to the dealer's Sales Manager. If you are unable to resolve the issue after speaking to the dealer’s Service or Sales Managers you should discuss your concerns with the Dealer Principal.

If the dealer is unable to resolve your issue, please contact Isuzu UTE Australia directly following this link

Answer

For technical information, you should contact your Isuzu UTE Dealer - our dealers are our technical experts and will be able to assist you. Please use the find a dealer link to search for your nearest Isuzu UTE Dealer - http://www.isuzuute.com.au/find-a-dealer.aspx