Frequently Asked Questions

Your local Authorised Isuzu UTE Dealer has invested a great deal of resources into looking after your Isuzu UTE Vehicle.

Authorised Isuzu UTE Dealers and Authorised Service Outlets, have the specific tools, equipment and electronic media to be able to support Isuzu UTE Vehicles.

Servicing your vehicle at an Isuzu UTE Service Centre ensures that your Isuzu UTE vehicle receives the highest quality care and attention available. Avoid any unexpected surprises on your next journey by servicing your Isuzu UTE Vehicle with our trained technicians – who have direct contact with Isuzu UTE Australia's technical support personnel. All of this provides peace of mind motoring.

No, servicing your vehicle at non-Isuzu UTE approved service outlets will not adversely affect the warranty on your Isuzu UTE Vehicle. However, the maintenance must be completed in accordance with the manufacturer’s recommendations and the service parts used must be of equal quality to original components and fluids. The replacement parts and fluids must comply with the specifications as shown in your Owner’s and Driver’s Manual.

Any part of the Vehicle which fails or malfunctions resulting from the use of non-genuine parts is not covered under warranty.

For vehicle models earlier than 16.5MY, Isuzu UTE service schedules are: 10,000km or 6 months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual).

For 16.5MY and 17MY vehicle models, Isuzu UTE Scheduled Service is 10,000km or 12 months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual). Capped Price Servicing for Eligible vehicles covers the first 5 Scheduled Services, up to 5 years/50,000km (whichever occurs first).

For 18MY models, Isuzu UTE Scheduled Service is 15,000km or 12 months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual). Capped Price Servicing for Eligible vehicles covers the first 5 Scheduled Services, up to 5 years/75,000km (whichever occurs first).

For 19MY and 23MY models, Isuzu UTE Scheduled Service is 15,000km or 12 months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual). Capped Price Servicing for Eligible vehicles covers the first 7 Scheduled Services, up to 7 years/105,000km (whichever occurs first).

For 24MY models, Isuzu UTE Scheduled Service is 15,000km or 12 months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual). Flat Price Servicing for Eligible vehicles covers the first 5 Scheduled Services, up to 5 years/75,000km (whichever occurs first).

In addition to regular servicing, some additional items may require attention depending on operation and usage, please refer to "Maintenance Schedule for Severe-Condition Operations" and “Additional Maintenance Schedule”  as shown in your Warranty and Service Booklet.

D-MAX

For 19MY and earlier vehicle models there are 3 x Child Restraint System (CRS) top tether positions available in the Crew Cab models of the D-MAX range only, please refer to the Owner’s and Driver’s Manual. CRS points are not available in Single or Space Cab variants.

For 21MY vehicle models onward, there are 2 x Child Restraint System (CRS) top tether positions and 2 x ISOFIX positions available in the Crew Cab models of the D-MAX range only, please refer to the Owner’s and Driver’s Manual. CRS points are not available in Single or Space Cab variants. 

MU-X

For 19MY vehicle models there are 3 x Child Restraint System (CRS) top tether positions and 3 x ISOFIX positions are available on the second row seats. CRS top tether positions are not available on the third row seats.

For 21MY vehicle models onwards there are 3 x Child Restraint System (CRS) top tether positions and 2 x ISOFIX positions available on the second row seats. CRS top tether positions are not available on the third row seats.

21MY-onward Isuzu D-MAX 4x4 and 21MY-onward MU-X 4x4 vehicle models have a Rear Differential Lock which is designed to "lock" both rear wheels on an axle together as if on a common shaft. This mechanism provides traction assistance during difficult off-road situations and can be manually turned on when a rear wheel is losing traction.

All Isuzu D-MAX vehicle models manufactured earlier than 12MY have a Limited Slip Differential in the rear axle.

Isuzu UTE 12MY to 19MY models do not have a Limited Slip Differential. These vehicles are equipped with Electronic Stability Control (ESC) and Traction Control System (TCS) which provide you with greater control of your vehicle in difficult conditions.

The required lubricants and types suitable for Isuzu UTE Vehicles are listed in the "Recommended Fluids, Lubricants and Diesel Fuels" in the Service and Maintenance section of the Owner’s and Driver’s Manual.

For Euro 5 engine oils it is imperative that the oil is suitable for advanced after treatment systems and meets the minimum API or ACEA oil grade with a Sulphated ash content by mass ≤1% as listed in the relevant Owner’s and Driver’s Manual.

Yes, your Isuzu UTE vehicle does have a rated tow hook. Please refer to your Owner’s and Driver’s Manual for the locations and cautions to be observed when towing.

D-MAX models earlier than 12MY:

Front

1x tow hook on the front

Rear

1x tow hook on the rear for cab chassis only

Each tow hook has a maximum allowable load of 2,000kgs.

12MY to 19MY D-MAX vehicle models:

Front

4x2 has 1x tow hook on the front

4x4 has 2x tow hooks on the front

Rear

1x tow hook on Cab Chassis only

For 12MY to 19MY D-MAX vehicle models the maximum allowable load is:

D-MAX

4x2: One hook – 2,850kg max

4x4: Two hooks – 2,950kg max

21MY D-MAX vehicle models:

Front

4x2 and 4x4 has 1x tow hook on the front

21MY onward D-MAX vehicle models the maximum allowable load is:

D-MAX

4x2: One hook – 3,000kg max

4x4: One hook – 3,100kg max

21MY onward MU-X vehicle models:

Front

4x2 and 4x4 has 2 x tow hooks on the front

4x2 and 4x4 has 1 x tow hook on the rear

For 14MY onward MU-X vehicle models maximum allowable load is:

MU-X

4x2: One hook – 2,650kg max

4x4: Two hooks – 2,750kg max

21MY onward MU-X vehicle models the maximum allowable load is:

MU-X

4x2: Two hooks (Front) – 2,700kg max

4x2: One hook (Rear) – 2,700kg max

4x4: Two hooks (Front) – 2,800kg max

4x4: One hook (Rear) – 2,800kg max

For D-MAX models earlier than 12MY, the rim offset is: 4x4 or 4x2 ‘High Ride’ suspension 16"x7" alloy or steel rim = 38mm, for 4x2 ‘Low Ride’ suspension = 41mm.

For 12MY to 19MY vehicle models, the rim offset is: 4x4 or 4x2 with ‘High Ride’ suspension alloy or steel wheels (16", 17” or 18") = 33mm, for 4x2 with ‘Low Ride’ suspension = 41mm.

For 21MY onward D-MAX vehicle models, the rim offset is: 4x4 or 4x2 with alloy or steel wheels (17” or 18") = 33mm.

For 21MY onward MU-X vehicle models, the rim offset is: 4x4 or 4x2 with alloy or steel wheels (17”, 18" or 20”) = 33mm.

The vehicle is designed to tow in the “D” position, the Transmission Control Module will then determine the appropriate gear required depending on:

1. Engine load
2. Vehicle speed
3. Throttle position

As a new vehicle it is recommended not to tow until the vehicle has driven 800km. Please refer to the Owner’s and Driver’s Manual for more information.

Each LSS function may also be disabled individually via the MID. Please refer to the Owner’s and Driver’s manual for further details.

22MY D-MAX onwards models and 22MY MU-X onwards models feature a Lane Support System (LSS) Switch which disables all LSS functions: Lane Departure Warning (LDW), Lane Departure Prevention (LDP), Emergency Lane Keeping (ELK), and in models with Automatic transmission, Lane Keep Assist (LKA). In 22MY D-MAX models, these functions may be disabled with a long push (at least 2 sec) of the LSS Switch (also known as the LKA toggle button on the steering wheel). To re-enable these functions, a long push on the LSS Switch is required (at least 2 sec). Each LSS function may also be disabled individually via the MID. Please refer to the Owner’s and Driver’s manual for further details.  It is important to note that the Lane Support System features will all default back to the “on” setting at the next ignition OFF/ON cycle.

Should you have a concern with the functionality of the Lane Support System in your 21MY-onwards D-MAX or MU-X please contact your local authorised Isuzu UTE Dealer.

The Hands-Free Power Tailgate offers 23MY-onwards Isuzu MU-X owners a convenient way to access the rear of their vehicle at times when you may not have a spare hand. We have created a handy video that demonstrates how to use this feature - the video can be accessed on the "Helpful Guides" section of the Get the Most Out of Your Isuzu page.

For 19MY models and earlier, if the vehicle is brought to a stop with the brake pedal, this is the intended design of the cruise control function. The D-MAX and MU-X will not resume to the previous pre-set speed. Please refer to the Owner’s and Driver’s Manual for more information on this function.

Combining convenience with safety, Adaptive Cruise Control (ACC) with Stop-and-Go traffic functionality is standard on all 21MY-onward MU-X variants and 21MY to 23MY D-MAX variants fitted with an automatic transmission, and all 24MY D-MAX variants. When active, ACC will accelerate and decelerate the vehicle with the flow of traffic all the way to the pre-determined speed, while maintaining a pre-designated distance from the vehicle ahead. ACC will decelerate the vehicle to a complete stop with the flow of traffic ahead, remaining stationary for up to five-minutes on MU-X and up to two-seconds on D-MAX—before reaccelerating with the flow of traffic all the way back up to the predetermined max-set speed.

ACC when combined with Lane Keeping Assist System (LKAS) will actively maintain the vehicle's position in the centre of the lane. Please refer to the Owner’s and Driver’s Manual for more information on this function.

Isuzu UTE Australia cannot recommend or endorse the use of any aftermarket protection products as they have not been tested in conjunction with Isuzu UTE vehicles.

The Warranty and Service Booklet outlines the warranty policy and specifically what is and what is not covered.

For vehicle models earlier than 16.5MY, they are not fitted with a DPF.

16.5MY and later vehicle models are fitted with a Diesel Particulate Diffuser (DPD) that purifies Particulate Matter in the exhaust gas.

Normally the DPD regeneration occurs automatically when Particulate Matter has accumulated to a predetermined level, during extended periods of vehicle operation. In some circumstances it may be necessary to perform an Operator Regeneration when the DPD Operation Regeneration Indicator Light flashes. Please refer to the Owner’s and Driver’s Manual for more information on the process specifics.

19MY - 23MY Eligible Vehicles receive a 7 year CPS program (up to 7 year/105,000km – whichever occurs first).

18MY Eligible Vehicles receive a 5 year CPS program (up to 5 years/75,000km – whichever occurs first).

16.5MY and 17MY Eligible Vehicles receive a 5 year CPS program (up to 5 years/50,000km – whichever occurs first).

To check your vehicle’s eligibility, pricing, participating dealers and full terms and conditions of the Capped Price Servicing Program, please refer to the following link on our website:  https://www.isuzuute.com.au/service-plus/servicing/terms-and-conditions

24MY Eligible Vehicles receive a 5-year Flat Price Servicing program (up to 5 years/75,000km – whichever comes first).

Eligible Vehicle models earlier than 24MY will be covered under the Capped Price Servicing (CPS) Program.

To calculate the cost of your vehicle's scheduled services, please refer to the following link on our website: https://www.isuzuute.com.au/service-plus/servicing

For 24MY models, the Flat Price Servicing program offers the same flat cost across the first five Scheduled Services (up to 5 years/75,000km – whichever occurs first). So, no matter which Participating Isuzu UTE Dealer you take your vehicle to, the cost of the first five Scheduled Services for your vehicle will be the same price under this program. For the full terms and conditions of the Flat Price Servicing Program, please refer to the following link on our website: https://www.isuzuute.com.au/service-plus/servicing/terms-and-conditions

Isuzu UTE Australia cannot recommend or endorse the use of a Weight Distribution Hitch or load levellers for vehicles other than the 21MY onwards Isuzu D-MAX & MU-X vehicle models.

21MY onwards Isuzu D-MAX & MU-X vehicle models are compatible with the Isuzu UTE Weight Distribution Hitch genuine accessory.

It is not recommended to drive your vehicle if incorrect fuel is used. Please contact Isuzu UTE Roadside Assistance* on 1800 UTE UTE (1800 883 883) or your nearest Authorised Isuzu UTE Dealer for advice.

*Please check if your vehicle is Eligible for Isuzu UTE Roadside Assistance.

Isuzu UTE vehicle models until 19MY are fitted with what’s called A.L.E.R (Automatic Locking Emergency Retractor) seat belts; this design is primarily used for the improved safety of the Child Restraint Systems (CRS).

It ensures that a child in an approved CRS is securely held by the restraint system and that there is no way for the belt to loosen should the CRS move while the vehicle is in operation.

21MY onwards vehicle models are fitted with ELR (Emergency Locking Retractors) which will allow the seatbelt to extend and retract with passenger movement, however it will lock up in the event of sudden stopping or an accident. 

D‑MAX LE2 or LE3 models equipped with satellite navigation manufactured prior to 06/2012 equipped with Kenwood DNX7360BT– the system can be updated by purchasing the update through your nearest Kenwood Retailer.

D‑MAX LS‑Terrain models manufactured between 06/2012 and 11/2013 equipped with Clarion NX501A Sat Nav – the system can be updated using this link: https://clarion.naviextras.com/shop/portal and following the guided procedure.

The following models are equipped with Isuzu’s Premium NAVI System:

D‑MAX LS‑Terrain models manufactured 11/2013 – 03/2016 and D‑MAX 4x2 LS‑U Crew Cab Ute/4x4 LS‑U Space Cab Ute models manufactured 11/2016 – 12/2016, and;

MU‑X LS‑T models manufactured 11/2013 – 03/2016 and MU‑X LS‑U/LS‑T models manufactured 11/2016 – 01/2017:

The Isuzu Premium NAVI System can be updated using this link: https://clarion.naviextras.com/shop/portal and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually towards the end of each year.

D‑MAX LS‑U, LS‑T and LS‑Terrain models manufactured after 01/2017 – 04/2020, and;

MU‑X LS‑U and LS‑T models manufactured after 02/2017 – 05/2021

The Isuzu Premium NAVI System can be updated by using this link: https://isuzu-ap.naviextras.com/shop/portal and following the guided procedure (outlined in the Display Audio and Navigation System Owner’s Manual for your convenience). Updates for the Isuzu Premium NAVI system are made available annually around the beginning of each year. The first map data update is free if downloaded within three years of first travelling in the vehicle. Subsequent map data updates will incur a cost (even if update is within the first three years of first travelling in the vehicle). Map data updates outside the first three years of initial travel in the vehicle will also attract an additional cost (including first update). Prices for updates will be listed in Naviextras.

21MY D‑MAX LS-U, LS-U+, and X-TERRAIN models manufactured after 07/2020 – 10/2023, and;

21MY MU‑X LS‑U and LS‑T models manufactured after 05/2021 – present:

The Isuzu Premium NAVI System can be updated using this link: https://isuzu.aus.iauto.com/ and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually around the second quarter of each year.

24MY D-MAX LS-U, LS-U+ and X-TERRAIN models manufactured after 10/2023 – present:

The Isuzu Premium NAVI System can be updated using this link: http://new.naviextras.com/web/downloadagent and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually around the second quarter of each year. If you require assistance please refer to the following help link: https://new.naviextras.com/web/how-to-guide?

D‑MAX LS‑U, LS-T, LS‑Terrain and X-TERRAIN models manufactured after 01/2017 – present:

MU‑X LS‑U and LS‑T models manufactured after 02/2017 – present:

Updates for the Isuzu Premium NAVI system are made available annually around the second quarter of each year.

Please contact your local Authorised Isuzu UTE Dealer as they are able to qualify your vehicle and provide any addition information with regards to this upgrade.

No, it does not. All Isuzu D‑MAX and MU‑X vehicles sold and distributed by Isuzu UTE Australia Pty Ltd utilise a Supplemental Restraint System (SRS) manufactured by an alternative supplier to those affected by the compulsory Takata recall.

The glass in the 12MY to 19MY D-MAX and 14MY to 19MY MU-X range is not UV rated. 21MY onwards D-MAX and 21MY onwards MU-X vehicle models have UV protection glass with, up to 52.66% of IR (which causes heat build-up) and up to 66.5% of UV (which causes damage such as sunburn and fading of colour) are blocked by the front and rear screens.

The fuel tank capacity for all D-MAX models is 76 litres.

The fuel tank capacity of MU-X models up to and including 19MY is 65 litres.

The fuel tank capacity for 21MY onwards MU-X models is 80 litres.

For vehicle models earlier than 17MY the vehicle electrical system is a constant voltage charge system with an output of 12v – 90 A.

For 17MY onwards the vehicle electrical system is a variable voltage Intelligent Battery Sensor (IBS) with an output of 12v – 90 A.

For vehicle models earlier than 16.5MY the vehicle electrical system is a constant voltage charge system with an output of 12v – 120 A.

For 16.5MY onwards the vehicle electrical system is a variable voltage Intelligent Battery Sensor (IBS) with an output of 12v – 120 A.

Should you wish to discuss this further, we encourage you to contact the service manager at your local Authorised Isuzu UTE Dealer.

Trailer Sway Control (TSC) is an extension of the Electronic Stability Control (ESC) which has been a standard feature in D‑MAX and MU‑X since 12MY vehicles. The system constantly monitors the vehicle for potential "sway" conditions by means of a "Yaw Rate G Sensor". If the system detects a sway condition (the sideways G–force exceeds predetermined parameters) and the vehicle speed is over 65km/h the system will reduce engine power and apply the brakes to individual vehicle wheels to counteract the sway and if possible bring the vehicle under control in a straight line. In this situation the system will also bring the vehicle/trailer brake lights on.

It is important to note that the TSC feature, although operating as indicated above, may not be able to overcome the effects of an inappropriately loaded or setup caravan or trailer. To maximise the safety of any vehicle/trailer combination it is recommended that the weight distribution and setup up of individual caravans or trailers is as per manufacturer or industry recommendations.

Isuzu UTE Approved Parts (Isuzu Genuine Parts and Isuzu Best Value Parts) are engineered specifically for Isuzu UTE Vehicles. They are tested for safety, durability and functionality.

Isuzu UTE Genuine Accessories are covered by the Isuzu UTE warranty Australia wide for both workmanship and manufacturing defects (term of warranty dependant on time of fitment, please refer to your Authorised Isuzu UTE Dealer for advice).

Isuzu UTE Approved Accessories (IUAA) are not manufactured or warranted by Isuzu UTE Australia. All warranties are provided by the manufacturer of each accessory. Customers with warranty concerns will be asked to visit https://www.isuzuute.com.au/accessories-disclaimer for the manufacturer’s warranty details.

In short, the answer is yes they can. If, for example the accessory used enhances engine power (chip) beyond standard specification and the engine fails, your engine repairs may not be covered.

The same can be said for suspension modifications that "increase" the vehicles capacity for load carrying and overall height; as these changes will affect the chassis frame, steering system, axles and stability control systems.

For a list of approved Isuzu UTE Genuine Accessories, please consult your nearest Authorised Isuzu UTE Dealer or the Isuzu UTE Australia website for a list of both D-MAX and MU-X Genuine Accessories.

No. Please refer to your Warranty and Service Booklet under the Owners Expense section of the Owners Responsibilities section.

Wheel alignments and balances are affected by normal operating conditions such as road surfaces, the type of driving or even the accessories fitted to the front of the vehicle which will alter the wheel alignment/balance on a vehicle over time.

The Warranty Start Date is the date of first registration of a vehicle or in the case of a demonstrator vehicle the date the vehicle was first put into use by the Dealer.

Vehicles* with a Warranty Start Date between 1/1/13 and 30/12/18 have a 5 year/130,000km (whichever occurs first) warranty period.

Vehicles with a Warranty Start Date after 1/1/2019 have a 6 year/150,000km (whichever occurs first) warranty period.

*Government and Rental vehicles attract different Warranty Terms.

Please contact an Authorised Isuzu UTE Dealer with any specific questions.

Isuzu UTE Merchandise can be purchased directly through the Parts Department of any Authorised Isuzu UTE Dealership. For your convenience please see a full list of our Authorised Dealers on our website here: https://isuzuute.com.au/find-a-dealer

As an owner or driver of a new Isuzu D-MAX or MU-X, Isuzu UTE Australia provides you with 24‑hour, 365‑days‑a‑year, nationwide roadside and personal assistance under the Isuzu UTE Roadside Assistance Program.

For all Isuzu UTE vehicles with a Warranty Start Date up until 31/8/20, if your vehicle is eligible for a 6 year warranty period, you will receive 6 years roadside assistance from the vehicle’s Warranty Start Date. If your vehicle is eligible for a 5 year warranty period, you will receive 5 years roadside assistance from the vehicle’s Warranty Start Date.

For all Isuzu UTE vehicles with a Warranty Start Date on or after the 1/9/20 that are eligible for the Roadside Assistance Program, you will receive 13 months of complimentary Roadside Assist from the Warranty Start Date.  Each time you service your vehicle with a Participating Isuzu UTE Dealer you will receive an additional 13 months, up to a maximum of 7 years’ coverage.

This complimentary service offers a wide range of benefits to assist in the event of unforeseen issues, however some limitations apply. For further information please refer to the Isuzu UTE Roadside Assistance Terms & Conditions.

Your VIN can be found:

Inside the front cover of your Isuzu UTE Warranty and Service Booklet; or,

On the VIN plate, mounted in the Vehicle engine compartment; or,

On the inside of the A-pillar of the driver's door frame, located near the door hinges for:

• D-MAX models built after September 2021.
• MU-X models built after January 2022.

If the concern is one that prohibits the use of the vehicle for safety reasons and your vehicle is still under warranty, please contact Isuzu UTE Roadside Assistance on 1800 UTE UTE (1800 883 883).

All other non‑emergency matters can be made directly to your nearest Authorised Isuzu UTE Dealer.

The Purchase Experience Survey is sent via email to eligible Private and ABN customers that purchase a new or Demonstrator Isuzu UTE vehicle within the first half of the following month of vehicle delivery.

If you haven’t received a survey, we recommend checking your junk mail or ‘spam’ folder before contacting us with your enquiry. If you still are unable to locate the survey email, please contact the Isuzu UTE Customer Relations Team here: https://www.isuzuute.com.au/owners/owner-enquiries

Should a problem arise from the servicing or maintenance of your vehicle, you should discuss the issue with your Dealer’s Service Manager.

If your concern relates to the sale of a vehicle, you should speak to the Dealer's Sales Manager. If you are unable to resolve the issue after speaking to the Dealer’s Service or Sales Manager you should discuss your concerns with the Dealer Principal.

If the Dealer is unable to resolve your issue, please contact the Isuzu UTE Customer Relations Team here: https://www.isuzuute.com.au/owners/owner-enquiries

Should you have a concern about how your enquiry or complaint has been handled by either your Isuzu UTE Dealer or the Isuzu UTE Customer Relations Team, please refer to the Isuzu UTE Customer Service Charter.

The Charter provides extensive details about our complaint handling process and the steps you can take to help resolve your concern. 

To receive your MAX*D Magazine, please update your details and your mailing preferences at: https://www.isuzuute.com.au/owners/maxd.

To view past issues, please visit: https://issuu.com/isuzuuteaustralia

Please allow up to 45 days for Isuzu UTE Reward Cards to be despatched. All card claims are processed at the end of each calendar month, and cards are despatched by the 2nd or 3rd week of the following calendar month.

• Isuzu UTE Reward Cards must be activated within 2 months from the date on your personalised letter to avoid forfeiting funds. To activate your Isuzu UTE Reward Cards received in 03/2017 or later:

Please refer to the specific instructions on the back of your card and the correspondence you received with your card. It is important that you read any accompanying documentation carefully as this will contain information on the use of your card as well as the activation expiry date – this will be 2 months from the date of the corresponding letter.

For enquiries or assistance with activation of your Isuzu UTE Reward Card please email customerservice@edgeloyalty.com.au or call the Help Desk on 1300 079 267, between 8.30am and 5.30pm Monday to Friday.